@twos_the_crew I updated title sorry thought I had put color there
I’m trying to purchase, but having issues with the site and emailed Kidizen….
@brittanyn_1284 I am not aware of any issues with purchasing. I took a quick look at your shop and it says sorry, this shop is not available. Kidizen will have to reactivate your shop or you will need to create a new shop. Hope that helps!
@preshious_kids_|_western_ma_scout Ok I didn’t realize I and a shop? I haven’t sold anything or have anything listed. I just am on here to purchase and did so a week ago with no issues. It’s when I go to checkout and it says I can’t and to contact Kidizen by email?
@brittanyn_1284 yes, even if you aren't a seller, your account is considered a shop. Contacting Kidizen by email is the best way to fix it. I will reach out to them as well and let them know you are unable to purchase.
Thank You! I’m still waiting to hear back
I just tried to make another account to see if I could go ahead and purchase and got an alert saying something about a duplicate account on both. But still doesn’t explain why starting yesterday I couldn’t purchase? So frustrating….
@brittanyn_1284 sorry, yes, to create another account you have to use a separate email or it will get flagged as a duplicate. Hopefully it will be resolved today. Thank you so much for your patience!
@preshious_kids I did use my secondary email and it still did that
@brittany_niggeman so strange, your new account/shop is also showing as unavailable.
@brittany_niggeman if I hear anything from customer support, I will let you know.
I still haven’t heard anything. Do you have these listed on another site to buy or can you invoice through PayPal? I just don’t want to miss out.
Can you please try to purchase again? It appears your original shop has been closed. And your new account/shop looks fine now. I only sell on Kidizen. Thank you!
back to item
#newoldsg041922
What color is this?
Ink blue đź’™
@twos_the_crew I updated title sorry thought I had put color there
I’m trying to purchase, but having issues with the site and emailed Kidizen….
@brittanyn_1284 I am not aware of any issues with purchasing. I took a quick look at your shop and it says sorry, this shop is not available. Kidizen will have to reactivate your shop or you will need to create a new shop. Hope that helps!
@preshious_kids_|_western_ma_scout Ok I didn’t realize I and a shop? I haven’t sold anything or have anything listed. I just am on here to purchase and did so a week ago with no issues. It’s when I go to checkout and it says I can’t and to contact Kidizen by email?
@brittanyn_1284 yes, even if you aren't a seller, your account is considered a shop. Contacting Kidizen by email is the best way to fix it. I will reach out to them as well and let them know you are unable to purchase.
Thank You! I’m still waiting to hear back
I just tried to make another account to see if I could go ahead and purchase and got an alert saying something about a duplicate account on both. But still doesn’t explain why starting yesterday I couldn’t purchase? So frustrating….
@brittanyn_1284 sorry, yes, to create another account you have to use a separate email or it will get flagged as a duplicate. Hopefully it will be resolved today. Thank you so much for your patience!
@preshious_kids I did use my secondary email and it still did that
@brittany_niggeman so strange, your new account/shop is also showing as unavailable.
@brittany_niggeman if I hear anything from customer support, I will let you know.
I still haven’t heard anything. Do you have these listed on another site to buy or can you invoice through PayPal? I just don’t want to miss out.
Can you please try to purchase again? It appears your original shop has been closed. And your new account/shop looks fine now. I only sell on Kidizen. Thank you!
@brittanyn_1284 see above message
Log in to add a comment.